FAQs

What services do you offer?

We offer the below services:

We also have access to builders, plumbers & electricians who carry the same values we do, and can offer an all inclusive service as required. This means you only have to deal with the one trade – us!

Do you offer on-site quotes?

Yes, we prefer to meet clients on-site to gain a better understanding of the project. This allows us to provide a thorough, accurate quote tailored to your specific needs, ensuring no surprises down the line

Can you provide professional references?

Yes, some of our professional references are included below:

Are you insured?

We maintain public liability & workers compensation insurances and can provide certificates of currency on request.

Can you schedule jobs outside of normal business hours?

Yes, we can schedule jobs outside of regular business hours to minimise disruption to your home or business. Just let us know your preference, and we’ll work with your schedule.

Do you offer a warranty?

We offer a 3-year warranty on all workmanship, ensuring you peace of mind long after the job is complete. Our paint products also come with manufacturer-specific warranties for your protection.

What paint brands do you use?

Our preferred brands are Taubmans, Dulux & Haymes. These are brands we’ve tried & tested, and can guarantee a quality finish every time.

Do you use low-tox paints?

All of the paint products we use are water-based, with the exception of our oil-based stain blocker. All of our water-based paint products are considered low VOC or very low VOC, meaning they contain very few ‘Volatile Organic Compounds’. These VOCs can include formaldehyde & benzene (both known carcinogens), acetone, xylene, & toluene, all of which are harmful to human health. We do our best to only use products that exclude these VOCs to ensure the health & safety of not only our team, but our clients & their families.

‘Very low VOC’ options are 99% VOC free & are considered eco-friendly. This may be desirable for those with young children, the elderly, or anyone who is concerned about risk of exposure to VOCs. If this is something you’re concerned about, please let us know at the quoting stage so we can discuss the lowest VOC paint options for your project.

Can you help with colour choices?

Yes, we offer a free colour consultation on all of our projects if required.

How do I prepare for my home or business to be re-painted?

For an internal & external re-paint, we ask that the area is free of trip hazards, that any wall hangings/decorations are removed, & that all furniture is at least 1 meter off the walls. We would then cover all furniture, benches & floors with plastic & canvas drop sheets.

For an external, we would also require access to the driveway throughout the course of the project.

Do you work outside of your standard service area?

Our current service area generally stretches from Grafton in the North, Macksville in the South, and Dorrigo in the West. If your project is outside of this area though, we would be happy to discuss further on a case-by-case basis.